Will change review, if the remaining process goes well. So far, poor English speaking individuals on the phone even after paid in full, and then asks me what I was having done and if it was hardwood .. umm you already order my flooring. And you just took my name and number, you should know what you are putting in my new house.

I had a carpet installer (CFI) from Home Depot come onsiteand do a quote for carpet in my basement. During theestimate. the estimator spent a long time at our home,taking pictures, etc. I received the quote, approved thequote & paid in full. They were scheduled to come onsiteonsite for the install 1/7. The contractor showed up for theinstall. However, they were not able to perform the installdue to it being a basement floor. The fact of this being abasement floor was discussed at time of quoting, approval,scheduling, etc. This companies phone line works on andoff. Their management does not return calls. They are notregistered as a business in KY or OH. They have not doneanything to further plan or schedule this install. They are nolonger returning my calls and I am unable to get in touchwith anyone at CFI that can help me or will return my calls. This is paid in full and Home Depot tells me to work withCFI. This is a nightmare company I would not suggest working with.

Do not buy carpet from Home Depot. They use a company called Concierge Flooring. We ordered and paid for carpet on Sept 2, 2024. Our carpet came on Sept 17th, 2024. The crew damaged our walls and baseboards installing carpet. The head guy left mid job to go take care of his kids and the job took forever. We ordered a piece of the carpet to be measured and cut to fit our living room space then bound like a rug. This was taken back with them and sent to be bound and returned in about 10days. That was Sept 17th. I called several times about the bound carpet for LR and still no eta. On October 21st our delivery window was 8 to 11am. No call no show. Then, we were told 11-2 pm. No call no show. Finally showed up after 5pm rolled the new carpet out into the street/cul-de-sac, walked on it, and one guy steps on something and then stepped onto the carpet after looking at his shoes and wiped his feet on it. They either damaged the binding tossing it around in the street or it was poor workmanship to start because the binding was torn in several places.We refused to accept this carpet. It is now Nov 5, 2024 no one has called us to resolve this issue and our missing bound carpet. No one has returned our emails or calls which have been nearly a dozen to the Concierge company and Home Depot. I was told again today a manager would call me back. I wish I could share the pictures i took of my carpet in the street and the Amazon truck nearly driving on it.

Awesome experience since i had the Concierge rep come to our house to measure and bring samples. They communication was 100% excellent during the whole process. Install was flawless! Thanks Concierge!!

We have been waiting for over 2 weeks for someone to call and schedule with no response. We have already made in full. This customer service is slow and disappointing. My husband and I have been trying to be patient but this is crazy the lack of communication when they have our money!Edit: also, when we placed our order the person ordering our materials failed to tell us that if we were going to be doing the demo that we needed to either keep the trim or order replacements. He did neither and so we were left with no trim and were told that we wouldn’t be getting any from them and it wasn’t worth it for them to come back out and do the trim for us. Since we are not experienced in this field our trim looks awful since we had to do it ourselves. So, after we paid all that money, we still had to finish the job ourselves and that’s bad business.